One of my takeaways from our office hours today was a little sticky note that asked, “How can we better solicit feedback from stakeholders?” I had considered this problem before, but only when it came time to actually solicit the feedback, so I was excited at the opportunity to look into it with a bit more focus.
Michael Hawley has some very useful useful advice on getting the right stakeholder feedback at the right time:
Good designers understand how to provide a meaningful critique of creative ideas and recognize what level of feedback is important at various stages of the design process. Because stakeholders have a sense of ownership of a design, UX designers often assume stakeholders have these same skills and can think critically about important aspects of design and provide constructive feedback that would help improve a design. Sometimes this is a safe assumption, but not always.
Read more of his words over at UXmatters.com.